Introduction

Belén is committed to protecting your privacy in accordance with applicable data protection laws. When we write “you”, we mean you as our customer, website visitor or other relevant third party such as the contact persons of a company or other organisation we are doing business with and the like. The purpose of this privacy policy is to explain how we collect and use your personal data as well as how you can exercise your rights.

 

From where do we collect your personal data?

We may collect personal data from you when you make a purchase on our website, correspond with us by post, email or telephone, create an account for the subscription service on our website or request information from us. We may also automatically collect technical and usage data about your equipment, browsing actions and patterns when you interact with our website. We collect this personal data by using cookies, server logs and other similar technologies.

Some of the personal data we hold about you may be collected elsewhere than directly from you, such as from a credit reference agency, a regulatory authority or other publicly available databases.

If you do not provide certain information when requested, we may not be able to fulfil our obligations to you or respond to your requests, thereby preventing us from providing you with the highest level of service possible. We may also be prevented from complying with our legal obligations (such as our reporting requirements).

 

What information do we collect?

The categories of personal data about you that we may collect, store and use include:

general information and contact details, such as name, gender, personal identity number, phone number, email address, address and other contact details;

financial information, such as bank information, credit information and payment history;

marketing and communications data, such as your preferences in receiving marketing from us and our third parties, user account details to our subscription service, correspondence data when contacting customer service and other communication/subscription preferences;

technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website; and

usage data such as information about how you use our website and shopping history.

 

How do we use your personal data?

We may use your personal data to: administer and fulfil our contractual and legal obligations to you or the company you represent; comply with our legal and reporting obligations, such as warranty claims, book keeping regulations and reporting to tax authorities as well as other supervisory authorities; respond to your inquires and requests; and establish, exercise or defend our legal rights. Processing of your personal data not based on a legal or contractual requirement will be based on our legitimate interests to: provide you with marketing communications and other publications (by post or by email or SMS or similar technology) relating to our business which we think may be of interest to you such as general information and newsletters; use data analytics to study how visitors use our website and to improve our website; and manage our everyday business needs. We will use automated decision making when using credit as a payment method in order to evaluate your credit rating. You may express your opinion and eventually contest to the decision by contacting us (please see contact details at the end of this privacy policy). We may use profiling in order to provide you with customised marketing offers. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

To whom do we disclose your personal data?

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: to our service providers who may only process the personal data on our behalf; to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights. Except as provided in this privacy policy, we will not provide your personal data to third parties.

 

How do we protect your personal data?

We will take adequate security measures to prevent any accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

How long do we save your personal data?

We will only save your personal data as long as necessary in order for us to achieve the purpose it was collected for or as required in order to comply with any mandatory retention periods under applicable law. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

Cookies

A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (eg targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in. Personal information can only be stored in a cookie if you yourself have provided the website that places the cookie with that personal information.

 

Use of cookies

Cookies allow you to make full use of the online shopping and personalised features available on this website. Cookies also help us to provide you with the best shopping experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website. Belén uses cookies on this website for the following main purposes: for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products; to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website; to collect statistical information about the number of visitors that use our website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website; and to make relevant offers to you outside of the Belén website.

 

Social media plugins

Social media plugins are plugins that enable you to ‘share’ content with friends through social networks, such as Facebook and Twitter or similar service providers. We do not control the setting of these cookies.  If you are a user of the services of any of those service providers and would like to know more about what kind of data may be collected through such social plugins and how such data may be used by the respective service provider, please check the privacy policy of that service provider:

Instagram: http://instagram.com/about/legal/privacy/#

Facebook: https://www.facebook.com/about/privacy/

Pinterest: http://about.pinterest.com/privacy/

 

How to change your cookie settings

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you continue to access this website. By using and browsing this website, you consent to cookies being used in accordance with this Privacy Policy. If you do not consent, you can refuse consent for the placement of cookies by changing your browser settings. How to do this will depend on the browser you use. However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.

 

SSL

To help ensure that your shopping experience is safe, simple and secure Belén uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

 

Belén and other websites

Our website contains links to other websites. This privacy policy does not cover the links within our website lining to other third party websites and we are not responsible for the privacy policies of such other third party websites.

 

Adjustments

This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.

 

Contact

If you have any questions on the Belén privacy policy, please contact us at info@burobelen.com or by regular mail: Elektronstraat 12-14 space 3, 1014 AP Amsterdam, the Netherlands.

 

Version year 2020

Terms & Conditions

 

Definitions

Seller: buroBelén

  having its registered studio at Elektronstraat 12 space 35, 1014 AP Amsterdam, the Netherlands

  registered in the Trade Register of the Chamber of Commerce under number: 61301426

  VAT number: NL854291039B01

 

Buyer: a natural person who is of legal age and who is not acting within the context of practising a profession or conducting a business, with whom the Seller concludes an Agreement.

Order: an order placed by the Buyer in accordance with the procedure described in article 2.1 for the delivery of one or more products.

Product: product from Belén that the Seller offers for sale on the Website.

Purchase Price: the price indicated on the Website for a Product, including the VAT and the shipping costs.

Agreement: The Order, which the Seller has accepted as such.

Website: www.burobelen.com

 

ARTICLE 1. APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS

1.1

These General Terms and Conditions that have been made available online by the Seller www.burobelen.com govern all offers, orders, agreements and other legal relationships between the Buyer and the Seller with respect to the use of the Website, including the purchase and sale of a Product on or via the Website.

 

ARTICLE 2. CONCLUSION AND CONTENT OF THE AGREEMENT

2.1

An Agreement will be concluded by the Buyer and the Seller exclusively by means of the Seller’s acceptance of an Order (the offer) from the Buyer that has been placed on or via the Website in the following manner:

The Buyer has selected the Product desired and has added the Product to the shopping cart.

 The Buyer has followed and completed the following steps:

Step 1: The Buyer has filled in his/her address details and, if the delivery address is not the same as the invoice address, the delivery address desired.

Step 2: The Buyer has checked the order.

Step 3: The Buyer has selected the payment method desired and has made a full advance payment.

The Order has been placed.

The Buyer will receive a confirmation of the Order that has been placed in an electronic manner (via the Website).

If the Order has been accepted by the Seller, the Seller will send the Buyer a confirmation, by e-mail, as soon as possible after the Order has been placed. The Seller will notify the Buyer as quickly as possible if an Order is not accepted.

2.2

The Agreement, including the privacy statement and Website Terms of Use placed on the Website and these General Terms and Conditions, constitute the entire agreement between the Buyer and the Seller with respect to the use of the Website and the placement and execution of an Order.

 

ARTICLE 3. DELIVERY METHOD AND DELIVERY DATES

3.1

Shipment will be made using a carrier designated by the Seller.

3.2

After the Agreement has been concluded the Seller will send the Products as quickly as possible, and in any event within thirty (30) days, to the address indicated by the Buyer unless the parties have agreed on a longer delivery period.

3.3      

The Seller will make delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

3.4

The risk with respect to any damage to or loss of the Products will be transferred to the Buyer as from the time at which the Products are delivered.

 

ARTICLE 4. PRICE AND PAYMENT

4.1

The prices indicated on the Website are in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs. The return shipping costs will be borne by the Buyer. The total Purchase Price due will be indicated when the Order is placed and when the Agreement is confirmed.

4.2

The Seller will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.

4.3

Payment may be made using the methods indicated on the Website and must be made at the time the Order is placed.

 

ARTICLE 5. RIGHT TO RETURN

5.1

The Buyer will be entitled to return the Product that has been delivered, within a term of 5 days after the Product has been received, with a valid reason as to why it needs to be returned, in the manner indicated by the Seller, provided that the Product has not been worn (trying on clothing is permitted), is undamaged and is in the original and undamaged packaging. The return shipping costs will be borne by the Buyer. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website.

5.2

In the case referred to in the preceding subsection, the Seller will refund the Purchase Price as quickly as possible, but in any event within 30 days after Seller received the returned product. If not all the Products that form part of the Agreement are returned.

 

ARTICLE 6. FORCE MAJEURE

6.1

The Seller is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller from complying with its obligations, and that cannot be attributed to the Seller because they cannot be blamed on the Seller, and cannot be deemed to be for the Seller’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller, a failure on the part of the Seller’s suppliers to supply goods or a failure on the part of the Seller’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller or third parties that it engages.

6.2

If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Seller being obliged to pay the Buyer any compensation in that respect.

 

ARTICLE 7. COMPLAINTS

7.1

The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within 24 hours of receipt in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing (preferably via e-mail: info@burobelen.com) and must be fully and clearly substantiated with photographs and/or video to support it.

7.2

The Seller will respond to any complaints that it receives within a term of 15 days after receipt. The Seller will notify the Buyer within a term of 15 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.

7.3

The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, colour, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain Products from the Website, are not well founded. The Seller will not be liable for any damage that the Buyer sustains as a result of such deviations or the removal of such Products from the Website.

7.4

The Buyer will fully cooperate in the event that the Seller recalls a Product. The Buyer will notify the Seller immediately in the event that the Buyer suspects that a Product has a safety defect and is subject to being recalled.

 

ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS

8.1

Any and all marks, product names, logos, models and designs (referred to below as the ‘IP Rights’) that are depicted on or affixed to the Products or otherwise related to the Products are the property of the Seller. The Buyer acknowledges the Seller’s proprietary rights in respect of the IP Rights and will refrain from using the IP Rights in any way, and the Buyer will refrain from any conduct that could harm or otherwise negatively affect the IP Rights.

8.2

The Seller refers to the Site Policy with regard to the intellectual property rights in respect of the Website.

 

ARTICLE 9. RETENTION OF TITLE

9.1

The Seller will retain the title in respect of any and all goods to be delivered until the following obligations towards the Seller have been complied with in full:

the performance and obligations (including payment obligations) that the Buyer owes/has in respect of any and all goods that have been or that will be delivered in accordance with the agreement; and

claims on the ground of the Buyer’s breach in respect of his/her compliance with this agreement.

 

ARTICLE 10. GUARANTEE AND LIABILITY

10.1

The Seller is required by law to provide a Product that meets the contract with the Buyer.

10.2

The Seller is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller is legally liable towards the Buyer, exceed the Purchase Price.

10.3

The Seller refers to the disclaimer with regard to its liability in respect of the Website and the use of the Website.

 

ARTICLE 11. APPLICABLE LAW

11.1

The laws of the Netherlands apply to this agreement.

 

ARTICLE 12. INVALID PROVISIONS

12.1

In the event that any provision contained in these General Terms and Conditions is invalid:

the remaining provisions contained in these Terms and Conditions will nonetheless remain in effect; and

the invalid provision will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible.

 

ARTICLE 13. AMENDMENT TO THE GENERAL TERMS AND CONDITIONS

13.1

The Seller will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The Buyer must always consult these General Terms and Conditions before using the Website. If the Buyer is unable to consult the General Terms and Conditions via the Internet the Seller will send the Buyer a copy of the most recent version of the General Terms and Conditions by e-mail.

 

Version 2020